Booking Terms and Conditions

Lake Berkley, Kissimmee, Florida

Booking

The sending of the completed booking form confirms your acceptance of the terms and conditions set out below and shall be binding on all persons stated on the booking form. Each booking will be confirmed by the owner, as soon as possible after receiving the booking form and deposit and only on receipt of this confirmation by you will the booking be treated as confirmed. Once the owners have confirmed the booking to you and you have paid a deposit, the named person on the booking form will be responsible for the total rental price of the property, as agreed. The remaining balance of the agreed rental cost must be paid eight weeks prior to your departure. If the full balance of the rental cost is not paid as in accordance with these booking conditions, we reserve the right to cancel your booking. In these circumstances your reservation deposit will be forfeited.

Security Deposit

The sending of the booking form confirms your acceptance to pay for any damage of any kind caused by your occupancy of the property. The cost of repairs and/or replacements will be deducted from your security deposit. The security deposit will be refunded within 28 days after your departure from the property, providing there are no claims against it. In the event of any excess damage of any kind, excessive cleaning costs by our agents or excessive use of electricity (caused by leaving external doors open with the air conditioning on) the named person on the booking form will be held responsible for all additional costs which exceed the security deposit.

Booking Amendments

The owners will wherever possible try to accommodate changes however if within 8 weeks of departure we reserve the right to treat this as an owner cancellation.  Some changes may alter the price of your vacation, i.e. duration change or adding pool heating.  We will tell you of any price changes before we confirm a booking alteration.

Cancellations

Providing the owners receive written notice of cancellation not less than 8 weeks prior to the actual booking date, the signatory will not be liable to pay the full balance and the deposit will be returned. It is the responsibility of the signatory to ensure that the signed cancellation letter reaches the owner. Email cancellations are not acceptable.  If the cancellation is received after 8 weeks prior to the start of the vacation the signatory is liable to pay the full balance of the final invoice. If the owner is successful in re letting the property for all or part of the reservation period, the full balance or the part balance of the final invoice will be refunded. The owners reserve the right to cancel any bookings providing written notice is given and any balance paid refunded. In the unlikely event that circumstances beyond our control, necessitate cancellation of the booking, we will refund any monies paid to the party leader (without interest, compensation or consequential loss of any kind).

Complaints

If you have a complaint you must tell us or our management company immediately.  If we cannot resolve the problem at the time, you must notify us of your complaint within 30 days of your return.  If you do not inform us about a complaint during your stay then we will not investigate the matter on your return unless there is a valid reason for not telling us. 

Responsibilities

All persons stated on the booking form are responsible for the care of the property and are expected to take reasonable care of it including the locking of all doors, topping up of pool water (as required) and ensuring that the rubbish bins are left out on the appropriate collection day and brought back into the garage on the same day. At the end of the rental period, all utensils, carpets, furnishings, walls, fittings must be left clean and tidy. It is the guest’s responsibility to notify the management company immediately of any sudden equipment failure so that reasonable action can be take to rectify the situation.

Party Size

Everyone occupying the property must be listed on the booking form, including small children. This is Florida state law and must be adhered to. The accommodations cannot be shared or sub-let and only the persons shown on the booking form are permitted to stay in the property.  Persons under 21 years of age are not acceptable unless accompanied by parents or responsible adults. The property is fully licensed for short-term rentals in Florida. On no account may the number of persons including children exceed the maximum occupancy of 6 people (plus 1 infant).  The owners reserve the right to refuse admittance if these conditions are not met. Failure to comply will render the booking void and no compensation will be paid.

Telephone Calls

The property has telephones from which free local outgoing calls can be made.  The villa also has a toll free number that you can use for free long distance calling to anywhere within the USA and also international calling to landlines only.  The owners reserve the right to withdraw this service without notice to prevent misuse.  Calls to cells/mobiles and special services numbers such as caller-paid information service numbers beginning 07, 08 (i.e. 0800, 0845, etc), and 09 are chargeable.  All chargeable calls made during your stay will be deducted from your security deposit.  Alternatively you can purchase a phone card from many places including supermarkets and petrol stations.  The property telephone number will be provided to you prior to departure. 

Internet/Computer Use

High speed internet access and use of a computer are provided free of charge.  When using the computer or accessing the internet, you or your party will not

Commit or encourage a criminal offence

Send proactively, receive, upload, download, use or re-use any information or material which is offensive, abusive, indecent, defamatory, obscene or menacing or in breach of confidence, copyright, privacy or any other rights

Do anything which is contrary to the acceptable use policies of any connected networks and internet standards

Insert or knowingly or recklessly transmit or distribute a virus

Failure to observe this condition will be deemed unacceptable behaviour and will result in your booking being terminated immediately without compensation.

Swimming Pool

Children must be supervised by responsible adults at all times when using the pool. Glass or crockery is not permitted within the pool area. The swimming pool is not heated unless requested, pool heating must be requested and paid for at time of booking unless by prior arrangement. It is the guests responsibility to cover the pool each night to maintain the optimum temperature. If the pool heater cannot reach optimum temperature due to adverse cold weather conditions the owners and management company cannot accept liability.

Barbeque

A gas barbeque is provided free of charge however it may be necessary for the guests to re-fill the gas canister at their own expense.  This can be carried out by taking the empty canister to the nearest Home Depot store.  It is also the guests responsibility to ensure that the BBQ is cleaned thoroughly upon departure.  We reserve the right to charge an additional cleaning fee of $40/£20 if this is not carried out satisfactorily. 

Dustbin Collection

Rubbish is collected twice a week.  Dustbins should be left out the night before and MUST be brought back into the garage on the day of collection otherwise a fine will be levied against the owner and as such we will deduct this amount from the guests security deposit. 

Smoking

For the safety and comfort of all our guests smoking is not permitted within the property. Any costs associated with damage or extra cleaning caused by smoking inside the property will be deducted from your security deposit.  By law the property is fitted with smoke alarms/detectors.  It is an offence to interfere with or disconnect them.  Smoking is allowed outside and within the pool area.  Please dispose of cigarette butts sensibly as these are a potential fire risk.

Pets

No pets are allowed.  Failure to observe this condition will be deemed unacceptable behaviour and will result in your booking being terminated immediately without compensation.

Pests

Florida is sub-tropical and as such insects and other pests are common place and are not a cause of complaint or compensation.  Their presence is no reflection on the cleanliness of the property.  Our villa is treated regularly as part of a pest and termite control program.  Please do not leave food on counter tops or in the pool area, please clean up all spillages immediately and do not eat in the bedrooms.  We advise you to keep all windows and external doors closed whenever possible, not only will this help to keep pests from entering the property but it will also enable to the air conditioning system to function more efficiently.  

Liability

The owners and the management company of the property accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal belongings however caused. The use of all accommodations and amenities including the pool is entirely at the guest’s own risk. The owners or management company cannot accept any liability for any loss of rental time due to travel problems, flight delays or cancellations, industrial disputes or any events outside our control, including any form of Force Majeure. The owners and the management company cannot accept responsibility for the sudden failure of villa equipment but will take immediate reasonable action to rectify any such failure upon notification by the guests.

Arrivals and departures

The villa will be available for occupancy from 4pm on the date of arrival and must be vacated by 11am (prompt) on the day of departure.  Your cooperation in this matter would be greatly appreciated in order that our villa can be prepared for incoming guests.  If arranged in advance we may be able to allow a later check-out.  An additional fee may apply.  Please ensure that the key is placed back in the lock box on departure.

Insurance

It is a condition of the booking that all members of the Party are covered by travel insurance which carries adequate protection against delays and cancellations, and has adequate medical insurance for the USA, and for your luggage and personal belongings.

Force Majeure

As with any other vacation, there maybe circumstances completely beyond our control and contemplation, in which the property might not be available for your booking. Examples of these circumstances include (but are not limited to) destruction of or severe damage to the property. Such circumstances are referred to Force Majeure. In the event of Force Majeure the owners will do their best to make alternative arrangements for you where possible. If they cannot, or if the alternative arrangements are not acceptable to you, then they will refund all monies paid. This will be the full extent of the owner’s liability to you in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.

Owners Access

The owners or their management company shall be allowed access at any reasonable time during your stay.

Law

This conduct is subject to and shall be construed in accordance with the laws of Osceola and all parties hereby submit to the exclusive jurisdiction of the Osceola Courts.

Code of Conduct

Lake Berkley is a residential community. The actions of all members of your party should not interfere with the enjoyment of either other vacationers or the residents of Lake Berkley. Please do not use the swimming pool, play loud music or engage in any activity which may cause inconvenience to your neighbours after 10.30pm or before 07.30am. No street parking is permitted.  In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other vacationers, residents of Lake Berkley or damage to any property, the owners or there management company reserve the right to terminate your rental agreement immediately and forthwith. The owners or their management company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.

Website Accuracy

Whilst every effort is made to ensure the accuracy of the website and prices at the time of booking, regrettably errors do occasionally occur.  We and our management company inspect our property and resort facilities regularly to ensure the contents of this website are accurate, however, circumstances can change after publication and we reserve the right to make these changes.  All such information is provided in good faith and we are excluded from liability for any errors, omissions or misleading information (unless made recklessly or fraudulently). 

"Refer A Friend" Free Accommodation Offer

This offer is subject to the following conditions:- A referral must result in a minimum stay of 7 nights in our villa. When booking the guest must advise that they were referred giving full details on who referred them. This offer does not include pool heating and if required must be paid separately. If the stay is for less than 5 nights then a cleaning surcharge is applicable. Free nights are subject to availability. This offer cannot be used in conjunction with any other offer or discount.  This offer is at the owner's discretion and can be removed at any time without prior notice.

Changes to Terms & Conditions

We may at any time change or modify all or any part of these Terms and Conditions.  Current Terms and Conditions are always available on our website and it's your responsibility to check whether any amendments have been made.